Privacy Policy

1. Who we are

This website is operated by Weekly Winners.

For the purposes of UK data protection law, Weekly Winners is the data controller for the personal information we collect and use.

Contact details:

• Email: contact@weekly-winners.co.uk
• Phone: +44 7938 988548

2. What information we collect

We may collect the following types of personal information:

Account and membership information

This may include:

• your name;
• email address;
• phone number;
• username or login details;
• membership plan;
• subscription status;
• billing history;
• cancellation status;
• customer support messages.

Payment information

Payments may be handled by third-party payment providers. We may receive payment confirmation details, transaction references, billing status, and limited payment information.

We do not store your full card number or full payment details.

Communication information

If you contact us by email, phone, WhatsApp, Telegram, website form, or social media, we may collect:

• your contact details;
• the content of your message;
• support requests;
• feedback;
• complaint details;
• communication history.

Website and technical information

When you use our website, we may collect technical information such as:

• IP address;
• device type;
• browser type;
• operating system;
• pages visited;
• time spent on the website;
• referring website;
• approximate location;
• cookie and tracking data.

Marketing information

If you sign up to receive updates, offers, or marketing messages, we may collect:

• your name;
• email address;
• phone number;
• marketing preferences;
• engagement with messages, such as opens, clicks, and replies.

3. How we collect your information

We may collect information directly from you when you:

• visit our website;
• purchase a membership;
• create an account;
• join a WhatsApp or Telegram group;
• complete a form;
• contact us;
• subscribe to updates;
• cancel or amend your membership;
• interact with our emails, adverts, or social media pages.

We may also collect information automatically through cookies, analytics tools, payment systems, and website tracking technologies.

4. How we use your information

We use your personal information to:

• provide your Weekly Winners membership;
• give you access to racing tips and member-only content;
• manage your subscription;
• process payments and renewals;
• send service updates;
• send racing tips, selections, reminders, and member communications;
• respond to enquiries and support requests;
• manage cancellations and refund requests;
• prevent fraud, misuse, account sharing, or unauthorised access;
• improve the website and service;
• analyse website performance;
• send marketing where permitted;
• comply with legal and regulatory obligations.

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

We may rely on the following lawful bases:

Contract

We use your information where necessary to provide the membership or service you have purchased. For example, we need your contact details to give you access to member content.

Legitimate interests

We may use your information where it is necessary for our legitimate business interests, provided your rights do not override those interests. This may include improving our service, preventing fraud, managing customer relationships, and keeping basic business records.

Consent

We may rely on your consent for certain types of marketing, cookies, or optional communications. You can withdraw consent at any time.

Legal obligation

We may use your information where required to comply with legal, tax, accounting, fraud prevention, or regulatory obligations.

6. Marketing communications

We may send you marketing messages about Weekly Winners, offers, updates, racing-related content, or membership information where we are allowed to do so.

You can opt out of marketing communications at any time by:

• clicking an unsubscribe link in an email;
• replying to a message where applicable;
• contacting us directly.

Even if you opt out of marketing, we may still send you service messages relating to your membership, payments, account, cancellation, or important changes.

7. WhatsApp, Telegram, and third-party platforms

Weekly Winners may use WhatsApp, Telegram, or similar platforms to deliver member content and communicate with users.

If you join a WhatsApp or Telegram group, your profile name, phone number, username, profile image, or other account details may be visible to Weekly Winners and, depending on the platform settings, other members.

Your use of WhatsApp, Telegram, or any other third-party platform is also subject to that platform's own privacy policy and terms.

We are not responsible for the way third-party platforms process your personal information.

8. Payment providers

We may use third-party payment processors to manage payments, subscriptions, billing, cancellations, and renewals.

These providers may process your personal information separately under their own privacy policies.

We may receive information from payment providers such as:

• payment status;
• transaction reference;
• billing amount;
• subscription plan;
• renewal date;
• failed payment notices;
• cancellation confirmation.

We do not store your full card details.

9. Cookies and analytics

Our website may use cookies and similar technologies to:

• keep the website working properly;
• remember preferences;
• understand website usage;
• measure performance;
• improve user experience;
• support marketing or advertising activity.

Some cookies are necessary for the website to function. Others may be optional and used only where permitted.

You can usually control cookies through your browser settings. Blocking some cookies may affect how the website works.

A separate Cookie Policy may be provided where required.

10. Who we share your information with

We may share your personal information with trusted third parties where necessary, including:

• payment processors;
• website hosting providers;
• email and messaging platforms;
• WhatsApp, Telegram, or similar communication platforms;
• analytics providers;
• customer support tools;
• professional advisers, such as accountants or legal advisers;
• fraud prevention or security providers;
• regulators, authorities, or law enforcement where required by law.

We do not sell your personal information.

11. International transfers

Some third-party platforms, software providers, payment processors, or communication tools may process personal information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place where required by data protection law.

12. How long we keep your information

We will only keep your personal information for as long as reasonably necessary.

Retention periods may depend on:

• how long you remain a member;
• whether we need the information to provide the service;
• legal, tax, and accounting requirements;
• fraud prevention needs;
• dispute or complaint handling;
• whether you have asked us to delete your data;
• whether we have a legitimate reason to keep it.

As a general guide:

• account and membership records may be kept while your account is active and for a reasonable period afterwards;
• payment and transaction records may be kept for tax and accounting purposes;
• support messages may be kept for customer service and dispute management;
• marketing data may be kept until you unsubscribe or withdraw consent.

13. How we protect your information

We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website, payment system, email service, or messaging platform can be guaranteed to be completely secure.

You are responsible for keeping your account details, passwords, and access links secure.

14. Your data protection rights

Under UK data protection law, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your information;
• object to certain types of processing;
• request restriction of processing;
• request transfer of your information;
• withdraw consent where we rely on consent;
• complain to the Information Commissioner's Office.

Some rights may not apply in all circumstances.

To exercise your rights, contact us using the details in this Privacy Policy.

15. Right to object

You have the right to object to our use of your personal information where we rely on legitimate interests.

You also have the right to object to direct marketing at any time.

If you object to direct marketing, we will stop sending marketing messages to you.

16. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.

17. Children

Weekly Winners is not intended for anyone under 18.

We do not knowingly collect personal information from anyone under 18. If we believe that a person under 18 has provided personal information or accessed our service, we may delete the information and restrict access.

18. Links to other websites

Our website or communications may include links to third-party websites, bookmakers, payment providers, social media platforms, or other services.

We are not responsible for the privacy practices, content, terms, or security of those third-party websites or services.

You should read their privacy policies before providing any personal information.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be posted on our website. If we make significant changes, we may take reasonable steps to notify members.

20. Contact us

If you have any questions about this Privacy Policy, your personal information, or your rights, contact us at:

• Email: contact@weekly-winners.co.uk
• Phone: +44 7938 988548